What to expect from a consultation

A typical consultation usually takes 90 minutes for the first visit and 45–60 minutes for follow-up appointments.

Before the first visit, I will ask you to complete an online form with details about your horse and its history. This helps me gain a clear understanding of your horse’s individual needs and how I can best support them from a podiatry perspective.

Below are some things you can expect during a consultation.

Initial discussion & history

We will discuss:

• Your horse’s age, breed, workload, and environment

• Any lameness history, current concerns, or performance issues

• Diet, turnout, footing, and management routines

• Previous shoeing or trimming history

• Intended use of horse

Static assessment (standing)

I will assess the following:

• Posture, conformation and body condition score

• Hoof shape and balance

• Heel height, toe length, flare, cracks, etc

• Frog health, sole condition, and hoof wall quality

• Take photos of your horse and their hooves to document any changes over time

Dynamic assessment (gait analysis)

Where a suitable surface is available I will ask for a dynamic assessment of your horse:

• Walk and trot in hand, often on a firm, level surface

• Possibly on a circle or different surfaces if needed

• Look at how the hooves and limbs are landing

Trimming or hoof care plan

• Perform a barefoot trim

• Recommend hoof boots, pads, or other supportive measures if needed

• Advise any topical treatments

• In some cases, advise collaboration with a vet or farrier if necessary

Education & discussion

• Explanations of what they’re seeing and why

• Guidance on aftercare, turnout, exercise, or boot use

• Advice on nutrition or environment if relevant to hoof health

• A plan for follow-up visits and progression

Cancellation & Payment Policy

Cancellations

• Any appointment cancelled within 24 hours of the scheduled time will be charged 100% of the appointment fee.

• Any appointment cancelled within 48 hours of the scheduled time will be charged 50% of the appointment fee.

• It is not always possible to reschedule appointments due to my set driving routes and busy diary. If you need to reschedule an appointment you may have to wait until the following trim cycle and an overdue fee of £10 per horse will occur.

Repeated Late Cancellations

• If a client cancels late more than two times, full payment will be required in advance for future appointments. Continued cancellations or appointment changes may result in services being terminated.

Deposits

• New clients are required to pay a £20 deposit for their first appointment.

• Deposits are non-refundable in the event of a late cancellation.

• Subsequent appointments can be paid on the day of service.

Payments

• Payment due on the day of service and can be made via cash or BACS.

• If payment isn’t possible on the day of service please contact me in advance to make an alternative arrangement.

• Outstanding balances (including late fees) must be paid before a new appointment can be booked.