Terms & Conditions

Cancellation & Payment Policy for Equine Podiatry Appointments

Cancellations

  • Any appointment cancelled within 24 hours of the scheduled time will be charged 100% of the appointment fee.

  • Any appointment cancelled within 48 hours of the scheduled time will be charged 50% of the appointment fee.

  • It is not always possible to reschedule appointments due to my set driving routes and busy diary. If you need to reschedule an appointment you may have to wait until the following trim cycle and an overdue fee of £10 per horse will occur.

Repeated Late Cancellations

  • If a client cancels late more than two times, full payment will be required in advance for future appointments. Continued cancellations or appointment changes may result in services being terminated.

Deposits

  • New clients are required to pay a £20 deposit for their first appointment.

  • Deposits are non-refundable in the event of a late cancellation.

  • Subsequent appointments can be paid on the day of service.

Payments

  • Payment due on the day of service and can be made via cash or BACS.

  • If payment isn’t possible on the day of service please contact me in advance to make an alternative arrangement.

  • Outstanding balances (including late fees) must be paid before a new appointment can be booked.